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  #1  
04-22-2017, 06:57 PM
heavenlygirl heavenlygirl is offline
Dime Crater
 
Join Date: Feb 2017
Posts: 16
Default referral sign up


my mom was trying to sign up under me but when I tried to help it claimed her email is already in use. can you help us out? why its saying its already in use when my mom had trouble signing up
thanks
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  #2  
04-22-2017, 07:09 PM
CashCrate Dana's Avatar
CashCrate Dana CashCrate Dana is offline
Administrator
 
Join Date: Aug 2006
Posts: 33,446


It sounds like she signed up with us in the past using that email address.

Please have her submit a support request by clicking the Contact Us link at the bottom of the site (http://www.cashcrate.com/contact), and indicate the email she is trying to use. That way, we'll be able to reply directly to her via email.

Thanks.
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  #3  
04-22-2017, 07:17 PM
heavenlygirl heavenlygirl is offline
Dime Crater
 
Join Date: Feb 2017
Posts: 16


my mom just signed up today. she is having trouble getting into the surveys. any shortcut to help her. I checked shes not showing under me for some reason.
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  #4  
04-22-2017, 07:25 PM
CashCrate Dana's Avatar
CashCrate Dana CashCrate Dana is offline
Administrator
 
Join Date: Aug 2006
Posts: 33,446


Please have her submit a support request by clicking the Contact Us link at the bottom of the site (http://www.cashcrate.com/contact), or if she is logged in, she can submit a support request at the bottom of this page: http://www.cashcrate.com/support


Because of the multiple issues and our privacy policy, we need to communicate directly with the account holder (your mom).

I also see you've created more than one account with us, and this may be adding to the referral confusion. We'll keep this account open, but please don't create any new accounts in the future.

I also sent you a PM (private message) on the forum.

Thanks.

Last edited by CashCrate Dana; 04-22-2017 at 07:33 PM
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